Saturday Morning...

WOW!! I worked Saturday morning and I hardly had time to breathe. I had one set of appointments for me, and one set for my top assistant Sarah (who is college trained and certified to place fillings) and one set of appointments for Patty my hygienist and her assistant Jessica. Usually we'd have a cleaning/sterilization assistant alos, but our high school student decided to move from the treatment area to the front desk.

This is a fairly large staff, but we had seven emergencies that swamped us. I've always practiced with two rules:
1. Emergencies need to be seen within 2 hours of when they call
2. We see our clients within 5-10 minutes of their appointed time at the worst--and most of the time we should be on time. It's rude to make people wait.

Most dentists don't want to ruin part of their weekend by working Saturday morning, but at HealthPark, we realize that it's hard for lots of working couples to make appointments during 8-5 hours. I've had Saturday hours for 35 years and I've been glad to make dentistry more convenient for our clients.

Anyway, seven emergencies sank us and we ran almost a 1/2 hour behind. As hard as my whole staff worked, my clients that had appointments never complained. I love the Tipp/Troy area. The clients understand we were doing our best to care for them as well as all of the unscheduled people in pain. No one complained, and everyone got the treatment they needed.

Chuck Smith, DDS

Did you know...Women averaged 34 nerve fibers per square centimeter of facial skin, while men only averaged 1 ! This actually indicates, that when it comes to toothaches, a woman's pain tolerance is physically less than a mans!!

Sara I...Assistant Team Leader